Use this page to contact DIMITRI RINGUET about products, orders, delivery, returns, payments, privacy, or the website. To protect your information, never send a complete payment-card number, card security code, account password, or unnecessary identity document.
Before sending a request
Providing the relevant facts in the first message helps us identify the order and respond accurately. Where applicable, include:
- the order number and the name used at checkout;
- the email address associated with the order;
- the product name, variant, size, colour, and quantity concerned;
- the tracking number for a delivery request;
- a clear explanation of the issue and the outcome requested; and
- photographs of the parcel, shipping label, packing, and item for damage, defect, or incorrect-product reports.
Contact form
Order changes and cancellation
Send the request as soon as possible. Fulfillment can begin before a message is reviewed, so a requested change or cancellation is not effective until DIMITRI RINGUET confirms it. If dispatch cannot be stopped, any applicable statutory withdrawal or return process remains available.
Returns and withdrawal notices
A consumer may use the form above to send an unambiguous notice of withdrawal. State the order number, the relevant products, the date received, and that you are exercising the right of withdrawal. A reason is not required. Do not send a parcel to an address found on an unrelated website or shipping label; follow the return instructions supplied for the order. Full rules appear in the Return & Refund Policy.
Defects, non-conformity, and incorrect items
Describe the issue and provide useful photographs where possible. The statutory legal guarantee of conformity is separate from the right of withdrawal: a customer reporting non-conforming goods is not required to characterise the request as a discretionary return. Do not continue using an item if doing so could worsen damage or create a safety concern.
Privacy requests
Select "Privacy request" and identify the right you wish to exercise. We may request proportionate information to verify that the request relates to you. Do not attach identity documents unless specifically and lawfully requested through an appropriate method. More information is in the Privacy Policy.
Consumer complaints
For a complaint, explain the facts, the steps already taken, and the proposed solution. Keep copies of messages and supporting documents. If a consumer dispute cannot be resolved directly after a written complaint, the consumer may have access to a competent consumer mediator under French law, as described in the Terms & Conditions.