This Return & Refund Policy explains the rights and procedures that apply to products purchased from DIMITRI RINGUET. It distinguishes the French/EU statutory right of withdrawal from remedies for non-conforming, defective, damaged, or incorrectly delivered goods. A condition applying to one route does not remove rights under another.
1. The 14-day statutory right of withdrawal
Subject to the legal exceptions below, a consumer who buys at distance may withdraw from the contract without giving a reason. The withdrawal period expires 14 calendar days after the day on which the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.
For several goods ordered together but delivered separately, the period generally runs from receipt of the last good. For a product consisting of multiple lots or pieces delivered separately, it generally runs from receipt of the last lot or piece. If the period ends on a Saturday, Sunday, public holiday, or non-working day under the applicable computation rules, it may be extended to the next working day.
2. How to exercise withdrawal
Before the 14-day period expires, send an unambiguous statement through the Contact Us page saying that you are withdrawing from the contract. Include the order number, the products concerned, the date received, your name, and the email used for the order. A reason is not required.
You may use the following wording: "I hereby give notice that I withdraw from my contract of sale for the following goods: [identify goods], ordered on [date] and received on [date]. Name: [name]. Order number: [number]. Date: [date]." Submitting the notice electronically before the deadline is sufficient if you retain evidence of submission.
3. Returning goods after notice
After notifying us, return the goods without undue delay and no later than 14 calendar days after the withdrawal notice. The deadline is met if the parcel is handed to the carrier before the 14 days expire. Follow the return instructions supplied in response to the notice; do not send goods to an unrelated address or to an address found on the original parcel unless that address is expressly confirmed for returns.
Use suitable protective packaging and retain proof showing the date, destination, parcel weight, and tracking where available. The customer remains responsible for the goods until they are handed to the return carrier, subject to any mandatory rule and any return service arranged by us.
4. Direct return costs
For an ordinary change-of-mind withdrawal, the consumer bears only the direct cost of returning the goods where French law permits and where that obligation was properly disclosed before purchase. No handling or restocking fee is charged for exercising the statutory right. We bear the appropriate return cost where goods are non-conforming, defective, damaged before risk transferred, or incorrectly supplied, subject to the circumstances and statutory rules.
5. Examination and diminished value
A consumer may handle and inspect clothing only as necessary to establish its nature, characteristics, and functioning, comparable to an examination reasonably permitted in a physical shop. The consumer may be responsible for diminished value caused by handling beyond what was necessary. Merely opening normal packaging or trying on clothing carefully does not automatically eliminate the withdrawal right.
To avoid unnecessary loss of value, keep the product clean and free of odour, cosmetics, pet hair, washing, alteration, or wear beyond a careful fitting, and return supplied accessories and labels where reasonably possible. Missing packaging or a detached label is assessed according to actual diminished value and does not create an automatic blanket refusal where the statutory right applies.
6. Statutory exceptions to withdrawal
The right of withdrawal does not apply where a specific legal exception applies. Depending on what is sold, examples can include goods made to the consumer's specifications or clearly personalized, goods liable to deteriorate or expire rapidly, and sealed goods unsuitable for return for genuine health-protection or hygiene reasons once unsealed. An exception is interpreted narrowly and is applied only when its legal conditions are met and the customer was informed as required.
Selecting a standard size or colour from ordinary options does not by itself make a product personalized. A general statement that all sale, discounted, or promotional products are non-returnable does not remove the statutory withdrawal right or statutory guarantees.
7. Reimbursement following withdrawal
After a valid withdrawal, we reimburse all payments received for the withdrawn goods, including the original delivery cost up to the price of the least expensive standard delivery offered for the order. An additional amount paid because the consumer chose express or premium delivery is not required to be reimbursed beyond the standard-delivery amount.
Reimbursement is made without undue delay and no later than 14 calendar days after we are informed of the withdrawal. For sales of goods, we may withhold reimbursement until the goods are received or until the consumer supplies evidence of dispatch, whichever occurs first. Refunds use the same payment method as the original transaction unless the consumer expressly agrees otherwise and incurs no fee as a result.
8. Exchanges
An exchange is not guaranteed unless offered for the relevant product and stock is available. The statutory withdrawal right may be used to return an eligible product, while a replacement product can require a new order. Where an exchange is agreed, any price difference, delivery arrangement, and effect on the original refund will be explained before completion. Statutory replacement for non-conforming goods is addressed separately below.
9. Incorrect, damaged, or incomplete delivery
Contact us promptly through the Contact Us page. Identify the order, describe what was received, and provide photographs of the item, parcel, label, and packaging where useful. Keep the packaging while the issue is assessed. The absence of a photograph does not automatically defeat a valid statutory claim, although evidence can speed investigation.
Depending on the legal basis and circumstances, the solution may include delivery of a missing item, replacement, repair, price reduction, or refund. The customer is not required to pay the cost of correcting our non-conforming or incorrect performance.
10. French legal guarantee of conformity
The seller is liable for lack of conformity existing at delivery under the French Consumer Code. A product can be non-conforming where it does not correspond to the description, type, quantity, quality, functionality, compatibility, or other characteristics agreed; is not fit for the purpose normally expected of similar goods; lacks qualities presented in samples or advertising; or is installed incorrectly where installation forms part of the contract, subject to the statutory criteria.
For new goods, the consumer may act during the statutory two-year period from delivery. The legal presumptions concerning when the lack of conformity existed apply as provided by law. The consumer is entitled to have the goods brought into conformity by repair or replacement, choosing between them subject to the statutory impossibility and disproportionate-cost rules. Conformity must be provided free of charge, within the mandatory period, and without major inconvenience.
The consumer may be entitled to an appropriate price reduction or to terminate the contract and obtain a refund where repair or replacement is impossible, refused, not completed within the legal period, causes major inconvenience, the non-conformity persists, or the defect is sufficiently serious to justify an immediate remedy. Contract termination is unavailable for a minor lack of conformity where the law so provides, with the burden rules determined by law.
11. Hidden defects under the French Civil Code
Independently of conformity rights, the seller is bound by the legal guarantee against hidden defects that make the product unfit for its intended use or reduce that use so substantially that the buyer would not have acquired it, or would have paid less, if aware of the defect. The defect must satisfy the statutory conditions, including having been hidden and existing at the relevant time.
Subject to the French Civil Code, the buyer may choose to return the product for reimbursement or retain it and obtain a reduction of the price. The action must generally be brought within two years from discovery of the defect, subject to applicable limitation rules. Additional damages may be available where the legal conditions are met.
12. Commercial warranties and manufacturer warranties
If a product is accompanied by a separate commercial or manufacturer warranty, its written terms, scope, territory, duration, and claim route apply in addition to statutory rights. Such a warranty cannot replace, reduce, or make the customer pay for the French legal guarantee of conformity or hidden-defect guarantee.
13. Refund corrections
If an approved refund amount appears incorrect or does not arrive after the payment provider's normal posting process, contact us with the order number and refund notification. Do not send full card details. We will verify the amount submitted, payment method, date, and any lawful deduction such as proven diminished value or a non-refundable premium-delivery difference.
14. Abuse and good-faith review
We may investigate evidence of altered products, substituted items, empty parcels, falsified documents, or repeated fraudulent claims. Any decision is based on the facts and applicable law. Fraud controls do not permit us to deny a genuine statutory withdrawal or guarantee claim merely because a customer has previously made a return.
15. Complaints and mediation
If you disagree with a return or guarantee decision, send a written complaint through the Contact Us page with the order number, facts, documents, and requested resolution. If a French consumer dispute remains unresolved after a prior written complaint, the consumer may use the competent consumer mediator free of charge, subject to statutory conditions. No policy provision prevents the consumer from using a competent court or another mandatory remedy.