This Shipping Policy explains how DIMITRI RINGUET prepares, dispatches, tracks, and delivers orders. It forms part of our Terms & Conditions and applies to purchases made through https://yaibfgin.com. All delivery estimates are stated in business days and exclude Saturdays, Sundays, and public holidays unless the checkout expressly states otherwise.
1. Where we deliver
Available destinations and delivery services are shown at checkout after a complete address is entered. We may limit delivery to certain countries, regions, postal codes, islands, military addresses, hotels, parcel-forwarding services, or post-office boxes where a carrier cannot provide reliable service. The absence of a destination at checkout means that we do not currently offer delivery there.
The customer must provide a complete, accurate, and accessible delivery address, including apartment, building, floor, access code, recipient name, postal code, telephone number, and any carrier instructions reasonably required. We use the address confirmed in the order confirmation. Please contact us promptly if a correction is needed; an address cannot always be changed after fulfillment begins.
2. Order verification and processing
The delivery date or period applicable to an order is the information displayed before checkout and confirmed with the order. Processing may include payment authorization, fraud and address checks, stock allocation, quality control, packing, and customs documentation.
Processing can take longer during launches, promotions, holiday periods, severe weather, inventory checks, or where an order contains a pre-order, made-to-order, personalized, high-risk, or temporarily unavailable item. If a material delay or stock problem affects the order, we will contact you using the details supplied at checkout and explain the available solution.
3. Delivery charges and selection
The delivery methods, estimated dates, and charges available for the order are displayed before payment. Charges may depend on destination, parcel weight, dimensions, value, service level, carrier, promotional threshold, and whether the order must be split. The amount accepted at checkout is the applicable delivery charge unless the address or order is later changed at the customer's request.
A free-delivery offer applies only when its displayed conditions are satisfied after discounts and before any excluded charges. If a partial return reduces the retained order below a promotional threshold, we do not retroactively add a delivery fee unless that consequence was clearly disclosed before purchase and is permitted by law.
4. Estimated delivery times
The checkout and order confirmation provide the applicable delivery information. We remain responsible for complying with mandatory French and EU consumer delivery rules. Where no delivery date or period has been agreed, goods purchased by a consumer will be delivered without undue delay and no later than 30 days after conclusion of the contract, unless a different period was expressly agreed.
5. Dispatch, tracking, and split shipments
When a parcel leaves the fulfillment location, we normally send a dispatch message containing the carrier and tracking information. Tracking can take 24-72 hours to show the first scan. A tracking status generated before carrier collection does not by itself mean the carrier has received the parcel.
We may divide an order into multiple parcels for operational reasons. Separate parcels can arrive on different days and have separate tracking numbers. Unless shown otherwise at checkout, the customer will not be charged an additional delivery fee solely because we divide the shipment.
6. Delivery and transfer of risk
For a consumer purchase, the risk of loss or damage generally transfers only when the customer, or a third party designated by the customer other than the carrier proposed by us, physically receives the goods. If the customer independently appoints a carrier that we did not offer, risk may transfer when the goods are handed to that carrier, to the extent permitted by law.
Carrier tracking marked "delivered" is relevant evidence but does not automatically remove statutory rights. If a parcel is marked delivered but cannot be found, check the property, reception, household members, neighbours, safe-place notice, and local collection point, then contact us promptly. We will review carrier records and, where appropriate, open an investigation. Please retain all correspondence and provide any declaration reasonably requested for a genuine carrier claim.
7. Failed delivery, refusal, and unclaimed parcels
If delivery fails because the address is incorrect or incomplete, access is impossible, import charges are not paid, the parcel is refused without a valid legal basis, or it is not collected before the carrier deadline, it may be returned to us. After receipt and inspection, we will contact the customer about redelivery or cancellation. We may deduct direct, reasonable return or redelivery costs from a non-statutory refund only where permitted by law and where the failure is attributable to the customer. This does not restrict rights relating to defective goods, our delivery failure, or the statutory right of withdrawal.
8. Delayed delivery and French consumer rights
If we fail to deliver on the agreed date or within the agreed period, a consumer may require delivery within an additional reasonable period. If we still fail to deliver, the consumer may cancel the contract in accordance with the French Consumer Code. Immediate cancellation may be available where we refuse to deliver or where the agreed delivery date was an essential condition of the purchase and this was made clear before ordering.
After a valid cancellation for non-delivery, we will reimburse sums paid within the mandatory legal period. These rights are in addition to any other remedy available under mandatory law. Contact us with the order number and the remedy requested so that we can investigate and respond.
9. Lost or damaged parcels
Report a parcel that is materially overdue, missing, opened, or visibly damaged as soon as reasonably possible. For damage, photograph the outer packaging, label, internal packing, and each affected item before disposal. Describe missing contents and retain the parcel while the claim is reviewed. These steps help us pursue the carrier; failure to complete a carrier form does not extinguish a non-waivable statutory guarantee.
Depending on the circumstances and stock, the available solution may be delivery of the missing item, replacement, repair, price reduction, or refund. We do not require a consumer to resolve our carrier claim before receiving a remedy that is already due under mandatory law.
10. International delivery, customs, and import charges
For delivery outside the customs territory from which an order is shipped, customs authorities may assess import VAT, duties, brokerage, handling, or local taxes. The checkout will indicate where such amounts are collected in advance. If they are not collected, the recipient may be required to pay them to the carrier or authority. We do not control local assessments and cannot undervalue goods, misdescribe contents, or mark a commercial purchase as a gift.
Customs clearance may require identification or additional information from the recipient and can extend the delivery time. Any statement about customs is general information, not tax advice. Consumers retain any mandatory price-transparency and cancellation rights that apply to their purchase.
11. Changes and cancellation before dispatch
Contact us promptly if an order detail needs to be changed or if cancellation is requested. A change or cancellation is not confirmed until we accept it in writing. Fulfillment can begin immediately, and we may be unable to intercept an order. If dispatch cannot be stopped, the customer may use the return process and, where applicable, the French/EU statutory right of withdrawal.
12. Contact about delivery
Use our Contact Us page and include the order number, recipient name, delivery address, tracking number, a concise description, and supporting photographs where relevant. Never publish an order number or address in a public social-media comment.